FAQs

FAQs

Are you bonded and insured?
Yes.
What is your privacy policy?
Please visit our online Privacy Policy page here.
How do you price your services? Can I afford them?
The price for Brilho services depends on factors such as your budget, your home or office size, specific tasks you would like us to perform, frequency of cleaning, and so on.
Can I pay for your services with my credit card?
Brilho provides a receipt for services rendered and accepts payments of cash, cheque, or credit card.
Do I provide my own cleaning supplies?
Most of our clients prefer to provide their own supplies. However, on request, Brilho can provide environmentally friendly cleaning products.
Is Brilho a "green" company?
Yes. Brilho is committed to using environmentally friendly products whenever possible out of concern for both the environment as a whole, as well as your own home environment.
What happens if I am not satisfied with the cleaning that was done?
In order to maintain a 100% satisfaction rate, Brilho asks for feedback via our Client Care Survey, which is supplied at the end of every cleaning session. Please inform the office of any concerns so we can quickly address any issues.
Do you provide "heavy-duty" cleanings?
Yes. Apart from our normal weekly or bi-weekly cleaning services, Brilho can also provide heavy-duty cleanings, including post-renovation, construction and movie set cleanings.
Do you offer Gift Certificates?
Yes. Gift Certificates are available in the denomination of your choice.
How safe is my key?
Our system generates a unique code for each Brilho client. Our system is password protected, and only Brilho management can access it. Each client will have this code on their key and only the employee assigned to you knows to whom the key belongs. Brilho will replace any key in the unlikely event of it being lost.
What should I do if something is broken while a Brilho team is cleaning?
Although accidents are a part of life, at Brilho we do our best to avoid these situations by providing extensive training to employees. Brilho is bonded and insured and, in the unlikely event of such a problem happening, please contact the office and we will do everything in our power to resolve the issue to the best of our abilities.
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