Answers to your questions.

FAQ

Yes all our professionally trained cleaners and maid teams are fully bonded and insured.

Please visit our online Privacy Policy page here.

Brilho Luxury Cleaning & Services prices depend on a number of factors, such as your home or office size, specific tasks you would like us to perform, the frequency of cleaning, and so on. We work with each client to create a customized cleaning plan that meets your unique needs and budget.

Brilho accepts cash, cheque, or credit card for all of our luxury cleaning services in Toronto and the GTA. We provide a receipt for all services rendered.

You have the choice whether to provide your own cleaning supplies or request that we use our own green cleaning products.

Yes, Brilho is committed to using environmentally friendly products whenever possible to ensure both the safety of the environment as a whole, as well as your own home environment.

We want you to be 100% satisfied with our luxury cleaning services. Please inform our office right away of any concerns so that we can quickly address the problem.

Yes. Apart from our normal weekly, bi-weekly or monthly cleaning services, Brilho also provides deep cleanings, including post-renovation, and movie set cleanings.

Yes, gift certificates are available in the denomination of your choice. Please contact our office for details.

The safety of your key is one of our highest priorities. Our password-protected security system generates a unique code for each Brilho client. Each client will have this code on their key, and only the employee assigned to you knows who the key belongs to. In the unlikely event that a key is lost, Brilho will cover the cost of replacement.

Our professionally trained cleaning teams do their very best to avoid breaking anything while meticulously cleaning your space. However, accidents sometimes happen and in the unlikely event of something being broken, we do everything in our power to resolve the situation. If you notice something is broken, please contact our office as soon as possible so that we can work quickly to fix the situation.